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ConnectMyPhone Tip: Are you looking for a digital phone service that also supports fax? Many VoIP services claim to support fax, but the ability to fax can be very spotty with services that operate over the public Internet. That is because the two fax machines must "talk" to each other through what is called a "handshake" signal and packet loss can occur causing an incomplete signal. Digital phone services, such as Time Warner phone service, operate over a private network, so your faxes are more likely to go through without any hassles, as there is less packet loss. This might be a good option if you are using VoIP in your home office.