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You have selected a phone company, now what? How do you maintain good communication and continually ensure that you are getting the best service you can?
First of all, if you have any issues, make sure that you communicate with your chosen phone company. Call them immediately if you have problems, and ask for a supervisor if the agent you are dealing with is unable to resolve your issue. If you still don't feel like you are getting satisfaction, most states have a customer review board that you can submit your claims to for action. There are also numerous consumer advocate groups available to help you in getting a fair hearing, and getting you matter resolved.
Secondly, visit their website often to check on new developments and services. If they are offering a service that you would like and are not yet receiving, call and add it to your existing service.
It is also a good idea to stay aware of the services you are actually using versus those that are "nice-to-have". If you find you are not using a service that has an extra charge attached to it, call your phone company and cancel this service so that you can enjoy the cost savings.